A new lean paradigm in higher education: a case study

Author:

Doman Mark S.

Abstract

PurposeThis case study aims to demonstrate that lean principles and practices utilized in industry can be successfully applied to improve higher education administrative processes through an innovative and engaging learning experience involving undergraduate students.Design/methodology/approachThis is a first‐hand account by the instructor of a small group of undergraduate students in a seminar course working as a team to identify waste and redesign the university's grade change administrative process.FindingsThis case study found that a small group of undergraduate students can quickly learn basic lean principles, tools and practices, and reinforce that learning by applying them in a team effort to significantly improve a university administrative process.Practical implicationsWith the changing higher education environment, where efficiency and effectiveness have become more imperative due to increasing budget constraints and competition for students, this case study shows that students can play a major role in the improvement of university administrative processes while at the same time gaining new knowledge and skills that are highly valued in industry.Originality/valueThis case study confirms an opportunity for universities to create a valuable learning experience for their undergraduate students, by involving them in improving the administrative processes of the university.

Publisher

Emerald

Subject

Education

Reference18 articles.

1. Balzer, W. (2010), Lean Higher Education: Increasing the Value and Performance of University Processes, Productivity Press, New York, NY.

2. Dennis, P. (2007), Lean Production Simplified: A Plain Language Guide to the World's Most Powerful Production System, Productivity Press, New York, NY.

3. Emiliani, M. (2004), “Improving business school processes by applying lean principles”, Quality Assurance in Education, Vol. 12 No. 4, pp. 175‐87.

4. Emiliani, M. (2005), “Using kaizen to improve graduate school degree programs”, Quality Assurance in Education, Vol. 13 No. 1, pp. 37‐52.

5. Flinchbaugh, J. (2004), “Battling waste in the service industries”, APICS – The Service Advantage, Vol. 14 No. 9, pp. 22‐7.

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