1. Balzer, W. (2010), Lean Higher Education: Increasing the Value and Performance of University Processes, Productivity Press, New York, NY.
2. Dennis, P. (2007), Lean Production Simplified: A Plain Language Guide to the World's Most Powerful Production System, Productivity Press, New York, NY.
3. Emiliani, M. (2004), “Improving business school processes by applying lean principles”, Quality Assurance in Education, Vol. 12 No. 4, pp. 175‐87.
4. Emiliani, M. (2005), “Using kaizen to improve graduate school degree programs”, Quality Assurance in Education, Vol. 13 No. 1, pp. 37‐52.
5. Flinchbaugh, J. (2004), “Battling waste in the service industries”, APICS – The Service Advantage, Vol. 14 No. 9, pp. 22‐7.