The user experience (UX) in libraries-Reference-Cited by-同舟云学术

The user experience (UX) in libraries

Published:2018-03-12 Issue:3/4 Volume:119 Page:241-244
ISSN:2398-5348
Container-title:Information and Learning Science
language:en
Short-container-title:ILS

Author:

Massis Bruce

Abstract

Purpose The purpose of this paper is to review the library’s expanded role into its engagement with the user experience (UX). Design/methodology/approach Literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings Although UX is constantly expanding its focus, in actively paying close attention to its users’ unique and distinctive requirements, libraries can react more effectively in serving its patrons with a realistic and sensible set of options for the programs and services developed to satisfy the user’s changing needs and expectations. Originality/value The value in exploring this topic is to present a snapshot of several of the elements used by libraries in their efforts to understand and react to its patrons’ needs through its strategies deployed in support of the user experience.

Publisher

Emerald

Subject

Library and Information Sciences,Computer Science Applications,Education

Reference10 articles.

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2. Cronin, G. (2014), “What is a UX librarian anyway? Information today Europe”, available at: www.infotoday.eu/Articles/Editorial/Featured-Articles/What-is-a-UX-Librarian-anyway-98012.aspx

3. Dahan, S.M., Taib, M.Y., Zainudin, N.M. and Ismail, F. (2016), “Surveying users’ perception of academic library services quality: a case study in Universiti Malaysia Pahang (UMP) library”, The Journal of Academic Librarianship, available at: www.sciencedirect.com/science/article/pii/S0099133315002384

4. Florida International University (2012), “User experience librarian”, available at: https://library.fiu.edu/about-us/user-experience-librarian

5. Pshock, D. (2017), “The user experience of libraries: serving the common good”, User Experience Magazine, available at: http://uxpamagazine.org/the-user-experience-of-libraries/

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