Resolving Conflict between MIS and Manufacturing

Abstract

“Turf Wars” between corporate management information systems (MIS) and corporate manufacturing threaten the success of computer integrated manufacturing (CIM). Co‐operation between MIS and manufacturing is essential in the planning, design and implementation of cross‐functional information systems, and it is information systems that are the biggest source of CIM failure. Takes the position that both MIS and manufacturing have been slow to recognize their contrasting corporate cultures and to deal with resolving the conflict between the two groups. In order to understand the conflict between MIS and manufacturing better, identifies the technical and organizational differences. From this, identifies seven “points of conflict” specific to identifying CIM implementation that are the focal point of the “turf wars”. Presents a framework for resolving the MIS/manufacturing conflict, based on prior research in organizational diversity. The goal is to resolve conflict by understanding and leveraging diversity, not by diminishing it. Proposes an empirical research agenda to test the framework. In conclusion, recommends collaborative research between the MIS and manufacturing communities to study the technical and organizational issues related to CIM.