Peer reference revisited

Abstract

Purpose – The purpose of this article is to revisit Kimbel Library’s peer reference program three years later and provide further information on the challenges and benefits of growing a successful peer reference service model. Design/methodology/approach – This article examines the ongoing development of a peer reference model in an academic library setting and assesses the impact, value and continuing evolution of this model. Findings – Communication and collaboration among library public service departments is the key to managing rapid program growth and expansion of services. Practical implications – This article offers suggestions based on the experiences of one library for others interested in establishing or reexamining a peer reference service model. Originality/value – Employing undergraduate students at the reference desk is a relatively new practice that warrants further analysis, as it becomes more widespread. This article returns to examine a newly established peer reference program three years after its beginning.