Abstract
PurposeThis study aims to fill the gap in collaboration culture improvement by designing an information-sharing system as an enabler to support the forming dimensions of the collaboration process in previous studies. The authors propose the appropriate system to eliminate the collaboration culture gaps between the related functional units based on in-process interaction learning in a business process outsourcing company.Design/methodology/approachThis study employed action research (AR) based on soft systems methodology (SSM) with a system thinking approach, in which the authors and process actors design the agreed information-sharing system by involving the process actors in identifying the initial problem situation as well as validating the conceptual model through discussions and designing the expected system.FindingsThis study discovers that SSM-based AR is a suited method for designing a system that supports the formation of collaboration culture among actors in the digital service creation process by learning user perceptions and expectations in order to obtain their commitment to empower the proposed system.Originality/valueIn addition to providing a system to minimize the lack of collaboration culture, this study contributes to the academic literature by offering a new way of planning and designing in a system development methodology using soft systems approaches to understand user perceptions, expressing user interaction in a conceptual model and validating it and defining agreed activities to obtain the best design according to user expectations.
Subject
Information Systems,Management of Technology and Innovation,General Decision Sciences
Reference62 articles.
1. Identifying organizational capabilities as predictors of growth and business performance;The Business Review,2006
2. A multi-level perspective on trust, collaboration and knowledge sharing cultures in a highly formalized organization;Journal of Knowledge Management,2021
3. Development of a soft system model to identify information and communications technology issues and obstacles in government organizations in Saudi Arabia;Journal of Theoretical and Applied Information Technology,2010
4. Soft systems methodology
5. Digital capabilities: where people and technology intersect,2017
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献