Introduction to the special issue on managing service innovation and quality: a service ecosystem perspective

Author:

Ciasullo Maria Vincenza

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference23 articles.

1. Evaluating service ecosystems’ outcomes: the interplay between ecosystem well-being and customer well-being;The TQM Journal,2017

2. Evolution of a service ecosystem: longitudinal evidence from multiple shared services centers based on the economies of worth framework;Journal of Business Research,2016

3. The role of technology and institutions in tourism service ecosystems: findings from a case study;The TQM Journal,2017

4. Systems, networks, and ecosystems in service research;Journal of Service Management,2016

5. Ciasullo, M.V., Cosimato, S., Storlazzi, A. and Douglas, A. (2016), “Health care ecosystem: some evidence from the international consortium for health outcomes measurement (ICHOM)”, paper presented at the 19th Toulon-Verona Conference Excellence in Services, Huelva.

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