Proactive diagnosis: how professional service firms sustain client dialogue-Reference-Cited by-同舟云学术

Proactive diagnosis: how professional service firms sustain client dialogue

Published:2012-04-20 Issue:2 Volume:23 Page:253-278
ISSN:1757-5818
Container-title:Journal of Service Management
language:en
Short-container-title:Journal of Service Management

Author:

Henrik Sieg Jan,Fischer Alban,Wallin Martin W.,von Krogh Georg

Publisher

Emerald

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Business, Management and Accounting (miscellaneous)

Reference48 articles.

1. Alvesson, M. (2003), “Beyond neopositivists, romantics, and localists: a reflexive approach to interviews in organizational research”, Academy of Management Review, Vol. 28 No. 1, pp. 13‐33.

2. Reflections on the Looking Glass: A Review of Research on Feedback-Seeking Behavior in Organizations

3. A professional services firm's competence development

4. Dialogue and its role in the development of relationship specific knowledge

5. Marrying service providers and their clients: A relationship approach to services management

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