Identification of research trends in emerging technologies implementation on public services using text mining analysis

Author:

Rodríguez Bolívar Manuel PedroORCID,Alcaide Muñoz LauraORCID

Abstract

PurposeThis study aims to conduct performance and clustering analyses with the help of Digital Government Reference Library (DGRL) v16.6 database examining the role of emerging technologies (ETs) in public services delivery.Design/methodology/approachVOSviewer and SciMAT techniques were used for clustering and mapping the use of ETs in the public services delivery. Collecting documents from the DGRL v16.6 database, the paper uses text mining analysis for identifying key terms and trends in e-Government research regarding ETs and public services.FindingsThe analysis indicates that all ETs are strongly linked to each other, except for blockchain technologies (due to its disruptive nature), which indicate that ETs can be, therefore, seen as accumulative knowledge. In addition, on the whole, findings identify four stages in the evolution of ETs and their application to public services: the “electronic administration” stage, the “technological baseline” stage, the “managerial” stage and the “disruptive technological” stage.Practical implicationsThe output of the present research will help to orient policymakers in the implementation and use of ETs, evaluating the influence of these technologies on public services.Social implicationsThe research helps researchers to track research trends and uncover new paths on ETs and its implementation in public services.Originality/valueRecent research has focused on the need of implementing ETs for improving public services, which could help cities to improve the citizens’ quality of life in urban areas. This paper contributes to expanding the knowledge about ETs and its implementation in public services, identifying trends and networks in the research about these issues.

Publisher

Emerald

Subject

Library and Information Sciences,Computer Science Applications,Information Systems

Reference93 articles.

1. Disruptive technologies and the emergence of competition;RAND Journal of Economics,2005

2. Big data and E-government: a review,2017

3. Understanding e-Government research;Internet Research,2015

4. A scientometric approach on research in information transparency, citizens' participation and public services delivery under e-Government implementation;Spanish Accounting Review,2014

Cited by 12 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3