Innovative impact planning and assessment through global libraries

Abstract

Purpose The purpose of this paper is to report a range of innovative approaches, methods and tools for evaluating the impact of public libraries and supporting the development of library leaders drawn from projects supported by the Global Libraries initiative of the Bill and Melinda Gates Foundation. Design/methodology/approach A range of approaches, tools and methods are described by specialist staff who were directly involved with these innovations. Findings Some comments are provided on the effectiveness of these innovations. Research limitations/implications All of these innovations have been tried out in public library settings, usually over a period of years. Practical implications All of the selected innovations could be adapted and used by library leaders or impact specialists. Social implications Several of the innovations are specifically designed to engage library staff and users in evaluation processes. Originality/value The impact planning and assessment programme of GL was the largest sustained international public library evaluation programme so far attempted. This paper reports on the more innovative evaluation activities undertaken through this programme.