Turn the table around: workplace incivility, coworker deviance, turnover intentions and nurses' job performance

Abstract

PurposeThe present study aims to analyze the effect of workplace incivility and coworker deviant behavior on turnover intentions and nurses' job performance.Design/methodology/approachData were obtained from 318 nurses using a structured questionnaire. The multistage sampling technique was used to distribute the questionnaire and analysis was performed through structural equation modeling.FindingsThe findings show association between workplace incivility and coworker deviant behavior on turnover intentions and nurses' job performance. Further, the findings state that coworker deviant behavior has impact on turnover intentions and nurses' job performance.Research limitations/implicationsResults of the study show critical situation for healthcare sector. Findings show that negative behaviors influence nurses' performance and escalate their intentions to leave this profession. These findings can help authorities to take some actions and use interventions to suppress or control these negative behaviors to improve the nursing performance at workplace.Originality/valueThe nursing literature is devoid of evidence about how workplace incivility and coworker deviant behavior influence employee outcomes.