Author:
Soomro Zahoor Ahmed,Ahmed Javed,Shah Mahmood Hussain,Khoumbati Khalil
Abstract
PurposeIdentity fraud is a growing issue for online retail organisations. The literature on this issue is scattered, and none of the studies presents a holistic view of identity fraud management practices in the online retail context. Therefore, the purpose of this paper is to investigate the identity fraud management practices and present a comprehensive set of practices for e-tail sector.Design/methodology/approachA systematic literature review approach was adopted, and the articles were selected through pre-set inclusion criteria. The authors synthesised existing literature to investigate identity fraud management in e-tail sector.FindingsThe research finds that literature on practices for identity fraud management is scattered. The findings also reveal that firms assume identity fraud issues as a technological challenge, which is one of the major reasons for a gap in effective management of identity frauds. This research suggests e-tailers to deal this issue as a management challenge and counter strategies should be developed in technological, human and organisational aspects.Research limitations/implicationsThis study is limited to the published sources of data. Studies, based on empirical data, will be helpful to support the argument of this study; additionally, future studies are recommended to include a wide number of databases.Practical implicationsThis research will help e-tail organisations to understand the whole of identity fraud management and help them develop and implement a comprehensive set of practices at each stage, for effective management identity frauds.Originality/valueThis research makes unique contributions by synthesising existing literature at each stage of fraud management and encompasses social, organisational and technological aspects. It will also help academicians understanding a holistic view of available research and opens new lines for future research.
Subject
Information Systems,Management of Technology and Innovation,General Decision Sciences
Reference108 articles.
1. Combatting online fraud in Saudi Arabia using general deterrence theory (GDT),2014
2. How to protect and minimize consumer risk to identity theft;Journal of Financial Crime,2011
3. Improving information security awareness and behaviour through dialogue, participation and collective reflection. An intervention study;Computers & Security,2010
4. ERP system implementation in large enterprises – a systematic literature review;Journal of Enterprise Information Management,2017
5. The development of fraud detection systems for detection of potentially fraudulent applications,2015
Cited by
12 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献