Author:
Zumofen Raphaël,Kakpovi Bellarminus Gildas,Mabillard Vincent
Abstract
Purpose
This paper aims to explain the impacts of the ongoing digitization reform in Benin. It demonstrates that a well-conducted reform can reduce corruption, improve performance and bring citizens closer to the administration. It also highlights the elements needed to ensure the success of such a reform.
Design/methodology/approach
The impacts of the digitization of services and processes on both administrative structures and accountability mechanisms are described and discussed through the analysis of interviews conducted with government officials and key external stakeholders.
Findings
Findings indicate that the implementation of new technologies has created difficulties for public servants and that reaching out to the entire population is still proving challenging. However, the reform has helped prevent abuses and corruption in management, and it has raised hopes of improving the state–citizen relationship in the long run.
Originality/value
This paper adds to the research on digitization, accountability and state–citizen relationships in developing countries. It fills a gap in the literature by directly analyzing the relationship between digitization and public accountability in Benin.
Subject
Information Systems and Management,Computer Science Applications,Public Administration
Reference38 articles.
1. Digitalization, accounting and accountability: a literature review and reflections on future research in public services;Financial Accountability and Management,2021
2. An assessment of e-government in a West African country: the case of Nigeria;International Journal of Public Administration in the Digital Age,2015
3. Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies;Government Information Quarterly,2010
4. Analysing and assessing accountability: a conceptual framework;European Law Journal,2007
Cited by
8 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献