A mixed-methods analysis of mediator socialization through training

Abstract

Purpose This study aims to better understand the socialization process individuals undergo when training to become a conflict mediator. Design/methodology/approach This paper presents an analysis of Michigan’s state-wide training guidelines, training documents and eight semi-structured narrative interviews from participants of two 40-hour mediation trainings. Findings Results are presented with regard to pre-training and post-training beliefs about mediation alongside data gathered regarding mediator tactics, beliefs and potential for transformation. In sum, newly trained mediators often undergo a phase of “unlearning” before returning to a settlement-focused facilitative model of mediation. Practical implications The paper presents implications for facilitative mediator training, training materials and role-play activities. Originality/value Third-party interventions can impact conflicts both positively and negatively. Currently, many states and municipal districts have engaged individuals through mediation training to act as a positive force for conflict resolution. Thus far, very little is understood about the development of individuals through mediation training.