Why understanding what matters to the patient matters

Abstract

Purpose The purpose of this paper is to explore the evolving of integrated care, focussing on developments in why what matters to the patient matters and how to better understand the value the patient brings to and anticipates from integrated care. Design/methodology/approach A descriptive piece that draws on relevant research findings, literature, reports and health policy. Findings Although integrated care is a contemporary policy agenda, it is bringing back to the forefront the benefits of a population health planning approach. The shift in the health systems focus from inward looking to outward looking is promising, albeit has taken 25 years and is still evolving. Leadership is being demonstrated, however, a shared vision is elusive and not all voices are being heard. The development of a narrative that defines integrated care from the patient’s point of view is an important step. Next is better understanding the immediate and anticipatory public value integrated care offers. Originality/value This is a novel perspective of an enduring health reform policy concept. Currently the literature is thin.