Accessibility of distance library services for deaf and hard of hearing users

Abstract

Purpose This paper aims to review existing literature on distance library services for individuals with disabilities with a specific focus on deaf and hard of hearing (D/HH) users and provide strategies for creating an online library that is accessible to this community. Design/methodology/approach The authors reviewed articles covering distance library services for D/HH users and then identified specific parts of the Web Content Accessibility Guidelines (WCAG) 2.0 that are applicable to the D/HH community. By using the literature, strategies for developing and purchasing accessible electronic library resources are presented. Findings While there is a breadth of literature focused on creating accessible resources for online libraries, there is a gap when it comes to D/HH users. Libraries can cater to this community by providing text-based alternatives for all library instructional materials and working closely with vendors to ensure that library databases are accessible. Practical implications The authors present strategies for creating and converting electronic resources and services that are accessible to D/HH users. Originality/value This paper fills a gap in literature by addressing fully online library services for users with disabilities with a particular focus on meeting the needs of D/HH users in a distance-learning environment.