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Customer‐supplier duality and bidirectional supply chains in service organizations

  • Published:2000-10 Issue:4 Volume:11 Page:348-364
  • ISSN:0956-4233
  • Container-title:International Journal of Service Industry Management
  • language:en
  • Short-container-title:Int J of Service Industry Mgmt

Author:

Sampson Scott E.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting

Reference15 articles.

1. Berry, L.L. (1980), “Services marketing is different”,Business, pp. 24‐9.

2. Chase, R.B. (1978), “Where does the customer fit in a service operation?”,Harvard Business Review, Vol. 56 No. 6, pp. 137‐42.

3. Henkoff, R. (1994), “Service is everybody’s business”,Fortune, Vol. 129 No. 13, p. 48.

4. Hornback, R. (1994), “An EDI costs‐benefits framework”,EDI Forum: The Journal of Electronic Commerce, Vol. 7 No. 4, pp. 41‐6.

5. Jayaraman, V. Srivastava, R. and Benton, W.C. (1999), “Supplier selection and order quantity allocation: a comprehensive model”,Journal of Supply Chain Management.

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