1. The low literate consumer;Journal of Consumer Research,2005
2. American Psychiatry Association (2018), “What is mental illness?”, American Psychiatry Association, available at: www.psychiatry.org/patients-families/what-is-mental-illness
3. Bank of America (2021), “Bank of America commits $1.35 million in support of mental health initiatives in communities of color”, available at: https://newsroom.bankofamerica.com/content/newsroom/press-releases/2021/08/bank-of-america-commits–1-35-million-in-support-of-mental-healt.html
4. Health care: a fertile field for service research;Journal of Service Research,2007