Author:
Lockwood Andrew,Guerrier Yvonne
Abstract
Interest in flexible working methods is increasing in the
hospitality industry but to date there is little research evidence of
current practice or potential. The range of methods available to the
hospitality manager is reviewed and the major benefits and problems
arising from the adoption of particular approaches identified. The
findings are reported of a survey into current practice in the hotel
industry and the extent of functional flexibility, numerical
flexibility, pay flexibility and distancing approaches. Issues affecting
the implementation of flexible working are discussed with special
reference to the housekeeping area. It is concluded that companies must
clarify their objectives in adopting flexible working if they are to
make appropriate decisions about the methods they wish to pursue.
Subject
Tourism, Leisure and Hospitality Management
Cited by
14 articles.
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