Benefits of ISO 9000 implementation in Spanish industry

Author:

Casadesu´s Martí,Gime´nez Gerusa,Heras Iñaki

Abstract

The ISO 9000 standard for quality management systems was accepted by the International Organisation for Standardisation in 1987. Since then, large companies and SMEs have been obliged to open their doors to something new, “the culture of quality”, a message that is very often associated with the initials of this well‐known standard. Currently, there are more than 6,000 companies with this certificate in Spain, but they have not always obtained the same results. This paper gives the results of empirical research into 502 Spanish companies to determine the benefits of the implementation of this standard. By means of cluster analysis it was found that different typologies of companies exist. Also, nearly 65 per cent of the companies certified in Spain have obtained substantial internal and external benefits.

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous),Business and International Management

Reference19 articles.

1. Brown, A. and Van der Wiele, T. (1995), “Industry experience with ISO 9000”, Asia Pacific Journal of Quality Management, Vol. 4 No. 2, pp. 8‐17.

2. Brown, A., Van der Wiele, T. and Loughton, K. (1998), “Smaller enterprises’ experiences with ISO 9000”, International Journal of Quality & Reliability Management, Vol. 15 No. 3.

3. Buttle, F. (1997), “ISO 9000: marketing motivations and benefits”, International Journal of Quality & Reliability Management, Vol. 14 No. 9, pp. 936‐47.

4. Carlsson, D. and Carlsson, M. (1996), “Experiences of implementing ISO 9000 in Swedish industry”, International Journal of Quality, Vol. 13 No. 7.

5. Casadesu´s, M. and Heras, I. (1999), “ISO 9000: obsta´culos y beneficios. Expectativas que se derivan de un estudio empírico reciente en 500 empresas españolas”, Foro de Calidad, No. 105, pp. 42‐7.

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