Management of Uncertainty in AMT Implementation: The Case of FMS

Abstract

Asks how implementation management affects implementation uncertainty, adaptation cycles and performance. Assesses retrospective case studies of three Swedish FMS implementation processes. The cases represent technically similar systems, but with different project characteristics and degrees of success. Reports the study of timing and source of latent uncertainty variables, where uncertainties are regarded as being caused by misalignments in technology, organization, management and strategy. Also studies the timing and nature of adaptation cycles.