1. Ackerman, L.S. (1986), “Change management: basics for training”,Training and Development Journal, Vol. 40 No. 4, pp. 67‐8.
2. Arendt, C.H. Landis, R.M. and Meister, T.B. (1995, “The human side of change – part 4”,IEE Solutions, May, pp. 22‐6.
3. Band, W.A. (1995), “Making peace with change”,Security Management, Vol. 19 No. 3, pp. 21‐2.
4. Resistance to organisational change: the role of defence mechanisms
5. Burns. D.D. (1980),Feeling Good: The New Mood Therapy, Information Australia Group, Melbourne.