Use of Chatbots and its Role in Enhancing Customer Experience: A Study of the Banking Industry-Reference-Cited by-同舟云学术

Use of Chatbots and its Role in Enhancing Customer Experience: A Study of the Banking Industry

Published:2024-01-29 Issue: Volume: Page:107-114
ISSN:1479-3512
Container-title:Studies in Managerial and Financial Accounting
language:
Short-container-title:

Author:

Salem Mohammed

Publisher

Emerald Publishing Limited

Reference25 articles.

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2. The moderating role of perceived trust and perceived value on online shopping behavioral intention of Palestinian millennials during COVID-19;Competitiveness Review: An International Business Journal,2023

3. The moderating role of narcissism in predicting the behavior intention of the Palestinian university students towards adopting the new Facebook currency;Online Information Review,2023

4. The role of artificial intelligence in banking for leveraging customer experience;Australasian Accounting, Business and Finance Journal,2022

5. Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing;International Journal of Retail & Distribution Management,2021

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1. Mitigating Chatbots AI Data Privacy Violations in the Banking Sector: A Qualitative Grounded Theory Study;European Journal of Applied Science, Engineering and Technology;2024-07-01

2. Leveraging Text Analytics to Enhance Marketing Insights From Digital Customer Experiences;Advances in Marketing, Customer Relationship Management, and E-Services;2024-05-17