The matching of resource to service in an industrial information unit

Abstract

An industrial information unit must undertake certain activities to meet its customers' needs. The paper discusses these activities and places them in an order of priority. The resources available to a small, medium or large information unit are matched against the activities. The major activities, in order of priority, are considered to be (1) customer liaison, (2) special collections, (3) internal reports, (4) current awareness, (5) retrospective searching, (6) system development, (7) external literature data base compilation.