1. Ermer, D.S. (1995), “Using QFD becomes an educational experiences for students and faculty”, Quality Progress, Vol. 28, pp. 131‐6.
2. Hillmer, S.C. Hillmer, B.H. Wilson, B. and Yochim, J. (1995), “Applying quality function deployment to improve an MBA education”, in Roberts, H.V. (Ed.), Academic Initiatives in Total Quality for Higher Education, ASQC, Milwaukee, WI.
3. Shin, J.S. Fong, K.H. and Kim, K.J. (1998), “Complexity reduction of a house of quality chart using correspondence analysis”, QMJ, Vol. 98 No. 4, pp. 46‐58.
4. Student focused design and improvement of university courses
5. Quality function deployment