Implementing a Web enabled performance measurement system-Reference-Cited by-同舟云学术

Implementing a Web enabled performance measurement system

Published:2004-06-01 Issue:2 Volume:8 Page:40-54
ISSN:1368-3047
Container-title:Measuring Business Excellence
language:en
Short-container-title:

Author:

Turner Trevor,Creighton Stephen,Nudurupati Sai,Bititci Umit

Abstract

This article describes how a Web‐enabled‐performance‐measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business‐process‐based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,General Business, Management and Accounting

Reference11 articles.

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4. Creighton, S., Turner, T. and Bititci, U.S. (2000), “Intranet based performance measurement systems at Alcan Foil Europe in Glasgow”, IFIP WG 5.7 Conference Proceedings, International Conference on Integrated Production Management, pp. 15‐23.

5. DTI (1996), Factory of the Future, DTI, London, UK.

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