Quality is dead in Europe – long live excellence ‐ true or false?-Reference-Cited by-同舟云学术

Quality is dead in Europe – long live excellence ‐ true or false?

Published:2000-09-01 Issue:3 Volume:4 Page:4-10
ISSN:1368-3047
Container-title:Measuring Business Excellence
language:en
Short-container-title:

Author:

Dale B.G.,Zairi M.,Van der Wiele A.,Williams A.R.T.

Abstract

This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,General Business, Management and Accounting

Reference18 articles.

1. Babbar, S. and Aspelin, D.J. (1994), “TQM? As easy as ABC”, The TQM Magazine, Vol. 6 No. 3, pp. 32‐8.

2. Cole, R.E. (1999), Managing Quality Fads, Oxford University Press, New York, NY.

3. Dale, B.G. (1999), Managing Quality, 3rd ed., Blackwell Publishers, Oxford.

4. European Foundation for Quality Management (1999), Assessing for Excellence: A Practical Guide for Self‐Assessment, EFQM, Brussels.

5. European Quality (2000), Vol. 7 No. 1, February.

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