Implementing and assessing a performance framework for the innovation measurement in a European manufacturer

Abstract

PurposePerformance framework (PF) is a well-established practice to measure innovation performance and identify improvement opportunities. However, whether PFs academic research are applicable to companies remains unclear, as well as their support in the definition of improvement actions. This study aims to present the implementation and assessment of a new and updated PF proposed in previous research in a real industrial context.Design/methodology/approachThe PF was implemented through an in-depth case study carried out in a European machinery manufacturer and further assessed by practitioners.FindingsThe results indicate that the PF enabled the creation of a multidimensional view of the innovation performance and the definition of improvement projects in the company. Additionally, the findings also reveal an overall positive assessment of the PF by senior managers who work with the innovation process.Research limitations/implicationsAs a case study, this research is inherently limited in the extent to which results can be generalised. Thus, the analyses are reductive and rationalising. Future research is needed to assess the replicability of the PF.Practical implicationsThe study's practical contribution is based on the combination of insights and steps that provide a straightforward and actionable approach for the company to improve performance.Originality/valueThis study aims to advance the importance of implementing the new and updated PF after its proposition, which is often overlooked in preceding research. Furthermore, the assessment of the PF also enables to infer its value to the company's employees.