Abstract
PurposeThe purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second, by reviewing and comparing the characteristics of the hospitality industry and servant leadership attributes, this study provides insights concerning the conceptualizations and theorization of servant leadership in hospitality management and discusses future research directions.Design/methodology/approachThe current study reviewed 106 articles published during the period of 1970 to 2018 in hospitality management and broader management literature.FindingsThe characteristics of the hospitality industry and servant leadership attributes were found to be mutually inclusive, both consisting qualities such as trust, integrity, honesty, care, servant behavior, listening and community focus.Practical implicationsScholars should concentrate on exploring what makes servant leaders unique in the hospitality industry.Originality/valueThe study reviews the hospitality characteristics, and servant leadership attributes offer new research avenues.
Subject
Tourism, Leisure and Hospitality Management
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