The role of blockchain-enabled supply chain applications in improving supply chain performance: the case of Jordanian manufacturing sector

Abstract

Purpose Blockchain technology has the potential to enhance information and knowledge management among members of the supply chain. This study aims to demonstrate the direct and indirect impact of blockchain adoption on achieving supply chain competitive advantage and improving innovation capabilities to achieve greater supply chain performance. Design/methodology/approach The study opted for a quantitative research approach. A structured questionnaire was used to collect data from 284 respondents from various Jordanian manufacturing firms. Smart PLS software was used to conduct structural equation modelling to test the proposed hypotheses. Findings The analysis revealed that investing in and using blockchain-enabled supply chain applications improves the ability to achieve higher levels of productivity, lead times, customer service and relationships with supply chain members. Moreover, blockchain technology integration with supply chain management processes has a positive impact on innovative activities that support supply chain operations. Finally, blockchain adoption has enhanced supply chain performance by reducing transaction costs, improving customer service and increasing the speed of supply chain operations. Research limitations/implications The study provides guidance for decision-makers and academicians on the use of blockchain adoption to improve supply chain performance. Future studies should use a larger sample size and random sampling techniques to achieve better generalizability of the results. Originality/value The study fulfils an identified gap in the application of blockchain technology to improving supply chain performance within a broader context that encompasses supply chain innovation capabilities and competitive advantage.