Supply‐chain operations reference model (SCOR): the first cross‐industry framework for integrated supply‐chain management

Abstract

The supply‐chain operations reference model (SCOR) is the first cross‐industry framework for evaluating and improving enterprise‐wide supply‐chain performance and management. The culmination of intensive work by 70 world‐class manufacturers, SCOR provides standard process definitions, terminology and metrics. It will enable companies to benchmark themselves against others, and influence future applications development efforts to ensure fit with manufacturers’ needs. The emerging process reference model concept is the logical extension of business process re‐engineering and other process improvement efforts. SCOR, which is structured in four levels, is based on a plan, source, make, deliver framework.