Settling in: how newcomers use a public library

Abstract

Purpose The purpose of this paper is to describe how recent immigrants and refugees to Canada (“newcomers”) use the facilities of a large, urban public library. As the library previously surveyed the general user population, the responses to the two surveys can be compared. Design/methodology/approach Questionnaires were administered as patrons were leaving Surrey Libraries Branches to adult public library members who self-identified as newcomers who arrived in Canada within the previous ten years. Findings The pattern of library use by newcomers differed from that of the general population. They visited more frequently and stayed longer. Newcomers were heavier users of library services and used a wider range of services. They used the library branch as a public place. The library provided them with a place to study, read or meet other people. Research limitations/implications The study was exploratory. The small sample size and the data collection process do not allow extrapolation to the underlying population. Practical implications Recent newcomers often have similar informational, psychological and social needs. Public libraries can play a role in assisting newcomers during their adjustment process. Originality/value Researchers worked closely with library management to develop questions based on decision usefulness. An earlier in-house study allowed comparisons to be made between branch use by newcomers and general library users. Canadian studies into government policy, along with immigrant and refugee studies, provide context for the survey results.