Digital library user privacy: changing librarian viewpoints through education

Abstract

Purpose – The purpose of this paper is to research attempts to educate public librarians in the importance of user privacy issues and assist in reducing privacy violations by providing librarians with an educational program on the subject and measuring its effects. Design/methodology/approach – Research was conducted to examine the influence of education on library user privacy. An education program on the topic was developed and effects of the training were measured with pre- and post-seminar surveys. Findings – Concern for the protection of user privacy increased after the training, and its importance was rated higher as participating librarians became aware of the current likelihood of privacy violations, given the amount of user data libraries collect regularly. The demand for user privacy education also significantly increased after the librarian training course had been completed. Originality/value – This research verified that user privacy awareness can be greatly improved by educating librarians. The awareness change in librarians could greatly contribute to user protection and the basic mission of the library while controversial issues about privacy violation and filter bubbles are seriously discussed.