The Gilbreths' quality system stands the test of time

Abstract

PurposeThis paper aims to discuss the work of Frank and Lillian Gilbreth and how it is still a fundamental part of business in the twenty‐first century. It is also proposed that the system developed by the Gilbreths could be added as a supplement, or even considered as a replacement to certain modern process management systems.Design/methodology/approachA qualitative methodology is used and the Gilbreths' system as described in their original works are compared and contrasted with modern process management systems appearing in contemporary literature.FindingsIt is found that most modern process management systems are based on the work of the Gilbreths and other seminal thinkers. However, it is suggested that by paying more attention to the human element, the Gilbreths might have developed a more comprehensive system in comparison with current ones.Originality/valueThis paper attempts to reemphasize the role and importance of Frank and Lillian's work as foundational to modern process management systems and to suggest that more attention needs to be given to the human interface in such systems.