Digital environments as sites for informal workplace learning in knowledge work

Abstract

Purpose The purpose of this study is to explore how digital technologies at work serve as environments for informal workplace learning in knowledge work. Design/methodology/approach Digital ethnography was used to investigate the digital environments of one public sector workplace. The data included observations, interviews and participant diaries. Findings The digital work environment consisted of a complex network of technologies and people connected to them. The ethnographic accounts revealed both expansive and restrictive features of the digital environment. Digital technology extended learning opportunities by providing flexible possibilities for interaction, collaboration and access to a wealth of information. On the contrary, digitally mediated presence could restrict learning if the attendance and learning remained superficial. The complexity and constant change in digital workplace environments presented challenges that could potentially restrict learning. Information overload, constant interruptions and changes were burdens that required employees’ skills to manage these challenges. Originality/value The authors take a novel approach to view the workplace as a phygital environment in which social, physical and digital environments are combined. Because digital environments are becoming increasingly essential parts of the workplace, it is important to understand how they can support learning.