The attitudes of service industry managers towards upward appraisal

Abstract

Reports on the results from a survey of the attitudes of managers employed in the service sector towards upward appraisal. Describes what constitutes upward appraisal. Discusses recent developments in the UK and in particular its application in the service sector. Examines the factor most critical to the success of any appraisal system ‐ its acceptability to the parties involved. Concludes with an examination of the implications of the findings for practitioners. The results indicate that strong feelings are held by some, both positive and negative, but these are difficult to attribute to particular groups. Many of the concerns expressed in the literature are found, on average, not to be major issues for service managers themselves.