Developing a model of digital transformation of university libraries based on meta-synthesis

Abstract

Purpose The purpose of this study was to develop a model for the digital transformation of university libraries based on meta-synthesis. Design/methodology/approach The approach of this research was qualitative and used the Sandelowski and Barroso’s (2007) seven-step meta-synthesis method to systematically review the literature. The statistical population of the research includes all the scientific publications related to the foundations and dimensions of the digital transformation of university libraries, counting the scientific publications retrieved from six scientific databases in the period from 2004 to 2022, and was based on the critical appraisal skills programme and a screening process. Findings Based on the retrieved publications, 32 documents were selected for further review and analysis. First, a separate code was considered for all the factors extracted from the selected documents, and then, considering the concept of each of the codes, they were categorized into a similar concept. In this way, the research concepts were determined. Based on the analysis done with the help of the content analysis method, there are a total of seven main categories and 24 concepts, including digital culture (including: digital attitude, user-oriented, agility, participation and cooperation, creativity and innovation and learning digital skills of employees), digital librarian (containing: individual competence, knowledge competence, communication competence and skill competence), digital manager (comprising: individual competence, knowledge competence, skill competence), digital services and resources (including, optimally reorganizing library resources, providing digital services to users and providing digital services to the mother organization), digital technologies (containing: digital infrastructure, technological readiness and using digital technologies), support and cooperation of upstream institutions and the mother organization (dealing with: providing human resources, providing technological resources and equipment and making macro policies) and work process and development of digital strategies (comprising: digitalization of processes and development of library digital strategies). Originality/value Digital transformation is a complex and multi-faceted process, yet it is an indispensable endeavour for university libraries, and managers and librarians cannot be expected to be familiar with these concepts without training or study and then be able to move in the right direction towards the digital transformation of libraries. To the best of the authors’ knowledge, this is the first study to develop a model for the digital transformation of university libraries. The results of this research indicate the effective factors and requirements needed for the digital transformation of university libraries and address the importance of understanding the concepts for managers and librarians.