Using critical incident technique (CIT) to capture the voice of the student-Reference-Cited by-同舟云学术

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Using critical incident technique (CIT) to capture the voice of the student

Published:2009-06-12 Issue:4 Volume:21 Page:305-318
ISSN:1754-2731
Container-title:The TQM Journal
language:en
Short-container-title:The TQM Journal

Author:

Douglas Jacqueline A.,McClelland Robert,Davies John,Sudbury Lyn

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference29 articles.

1. Measuring customer satisfaction in higher education

2. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

3. The Debate about Quantitative and Qualitative Research: A Question of Method or Epistemology?

4. Narrative text biases attending the critical incidents technique

5. Critical incident technique as a qualitative research method

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