Total quality management and supply chain management: similarities and differences

Author:

Vanichchinchai Assadej,Igel Barbara

Abstract

PurposeThe purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM).Design/methodology/approachAn extensive overview of the core concepts of TQM and SCM are examined from the literature and are then compared to explore how the philosophical perspectives, goals, evolution, and integration of these concepts could be further developed.FindingsTQM and SCM have different starting points and primary goals, which can complicate an integrated implementation. However, they have evolved in similar ways to reach the same ultimate goal: customer satisfaction. TQM emphasizes internal (employee) participation and SCM focuses on external (business partners) partnerships but there is a need to emphasize both internal and external partnerships to further strengthen the emphasis on “total” TQM and the entire supply chain in SCM.Originality/valueThis paper is one of the first to discuss comparisons between TQM and SCM. Although both are critical to organizational competitiveness, research so far has tended to focus on either one or the other. A comparative understanding of the philosophies, goals, evolution, and integration of both approaches therefore could improve opportunities for integrated implementation and further research. Thus, this paper can be used as a basis for future empirical studies.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference74 articles.

1. Akao, Y. (1991), Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press, Cambridge, MA.

2. Bagchi, P.K. and Skjoett‐Larsen, T. (2005), “Supply chain integration: a European survey”, International Journal of Logistics Management, Vol. 16 No. 2, pp. 275‐94.

3. Blackwell, R. and Blackwell, K. (1999), “The century of the consumer: converting supply chains into demand chains”, Supply Chain Management Review, Fall, pp. 22‐3, available at: www.manufacturing.net/scm/index.asp?layout¼articleWebzine&articleid ¼ CA154949.

4. British Standards Institute (2000), BSI – EN ISO 9001: 2000. Quality Management – System Requirements, British Standards Institute, London.

5. Casadesus, M. and Castro, R. (2005), “How improving quality improves supply chain management: empirical study”, The TQM Magazine, Vol. 17 No. 4, pp. 345‐57.

Cited by 73 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3