Author:
Arumugam V.,Wei Chang Hiaw,Ooi Keng‐Boon,Teh Pei‐Lee
Abstract
PurposeThe purpose of this paper is to assess the current level of TQM practices within a major computer hard disk USA based manufacturing company in Malaysia and to identify improvement opportunities.Design/methodology/approachOriginal research using self‐administered questionnaires, distributed to all staff within this organization, is thoroughly reported. The study sample consisted of 299 employees, resulting in a response rate of 66.4 percent. The data were analyzed using descriptive and multiple regression analyses.FindingsThe analysis revealed that the strengths of the company, in its quality management implementation, lie in customer focus and process management. It was also perceived to attain a “good” level of practices in leadership, strategic planning, human resource development and management. On the other hand, supplier relationship and information and analysis both received only moderate scores. This suggested that more effort needs to be focused on improving supplier quality and relationship management and the information distribution system.Research limitations/implicationsThe research paper was derived from a single organization; therefore generalization of these findings to other organizations should be applied with care.Originality/valueThe approach and methods outlined may be adopted or used as a guideline in conducting any subsequent surveys in the company or, in a broader sense, they can be referenced by practitioners or researchers engaged in similar research or survey studies.
Subject
Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences
Reference61 articles.
1. Agus, A., Krishnan, S.K. and Kadir, S.L.S.A. (2000), “The structural impact of TQM on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies”, Total Quality Management, Vol. 4 No. 11, pp. 808‐19.
2. Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23‐56.
3. Azhashemi, M.A. and Ho, S.K.M. (1999), “Achieving service excellence: a new Japanese approach versus the European framework”, Managing Service Quality, Vol. 9 No. 1, pp. 40‐6.
4. Baldrige National Quality Program (2002).
5. Bounds, G., Ranney, G., Yorks, L. and Adams, M. (1994), Beyond Total Quality Management, McGraw‐Hill, New York, NY.
Cited by
68 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献