A new mandate for operations managers

Abstract

Labor planning is a key component of production/operations management. A productive organization needs a workforce that is of the right size, is competent and is well‐motivated. Production/operations managers need to understand the tools and techniques at their disposal to create such a workforce. This paper examines some of the key issues relating to labor planning and management, and introduces some of the available approaches and tools that can help shape and direct a workforce to productive ends.