Digital library service model for predictive analysis of user satisfaction based on multivariate fuzzy logic

Abstract

Purpose This paper aims to evaluate the user satisfaction criterion for qualitative assessment of timeliness and efficacy of digital libraries based on the multivariate fuzzy logic technique. Design/methodology/approach In this paper, the performance of digital library services using fuzzy logic modeling are evaluated. This model based on fuzzy logic control is used to compute the dynamic response of users by using multiple independent variables. These parameters with inherent uncertainties in practical scenarios are characterized by fuzzy linguistic information. Findings Several parameters determining the user satisfaction metric in the deployment of digital library exhibit implicit uncertainties which can be intelligently modeled by means of fuzzy control systems. Given the sample data set for the proposed fuzzy multi-attribute decision-making framework, the simulation results are used to compute various error performance measures in the estimation of the fuzzy output variables. Research limitations/implications The size of the considered sample data set is considerably small. Scalable real-world data sets can be used to reinforce the statistical efficiency and accuracy of the proposed model. Moreover, other techniques such as evolutionary multi-objective optimization and the Markovian process can be implemented to explore the efficient correlation between different parameters influencing the users’ behavior and facilitate the general application of the proposed technique. Originality/value The paper applied a fuzzy design methodology in which several attributes related to the service of digital library and the affiliated online resource provisions are used to assess their synchronous impact on user convenience in accessing and manipulating the library information. End-users’ satisfaction is crucial for quality-based valuation of compliance with the time limitations and proficiency of digital libraries.