Mobile services at academic libraries: meeting the users’ needs?

Author:

Bomhold Catharine

Abstract

Purpose – The purpose of this paper is to describe how academic libraries in the USA have responded to the rapidly evolving mobile environment and to determine if there is a noticeable, comprehensive pattern to instituting mobile services. Design/methodology/approach – The researcher surveyed library mobile services of 73 academic libraries at Carnegie Foundation rated RU/VH institutions. Based on this survey, the paper describes the current state of mobile services at very high research universities. Findings – While most academic libraries at research universities have some sort of mobile presence, what is offered is highly varied and is not predictable. There are still many notable University libraries that have no mobile presence. Practical implications – This study highlights the inconsistent nature of mobile services at research universities and identifies best practices in place at others. Originality/value – This is the first study to employ the Carnegie Foundation ratings of the university in which the library functions.

Publisher

Emerald

Subject

Library and Information Sciences,Information Systems

Reference19 articles.

1. Aldrich, A.W. (2010), “Universities and libraries move to the mobile web”, Educause Quarterly, Vol. 33 No. 2, p. -.

2. Ashford, R. and Rolfe, A. (2013), “Serving your mobile users: the essentials”, in Bell, L. and Peters, T.A. (Eds), The Handheld Library: Mobile Technology and the Librarian, Libraries Unlimited, Santa Barbara, CA, pp. 3-11.

3. Association for Research Libraries (2009), Principles of Membership in the Association for Research Libraries, Association for Research Libraries, Washington, DC, available at: www.arl.org/membership/becoming-a-member (accessed September 10, 2013).

4. BCS (2013), BCS Glossary of Computing and ICT (Other Internet Applications), The Chartered Institute for IT, Swindon.

5. Bell, L. and Peters, T. (2013), “Introduction: the mobile revolution and libraries, librarians, and library users”, in Peters, T. and Bell, L. (Eds), The Handheld Library: Mobile Technology and the Librarian, Libraries Unlimited, Santa Barbara, CA, pp. ix-xxii.

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