A contingency approach to performance measurement in service operations-Reference-Cited by-同舟云学术

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A contingency approach to performance measurement in service operations

Published:2012-03-16 Issue:1 Volume:16 Page:43-52
ISSN:1368-3047
Container-title:Measuring Business Excellence
language:en
Short-container-title:Measuring Business Excellence

Author:

Jääskeläinen Aki,Laihonen Harri,Lönnqvist Antti,Palvalin Miikka,Sillanpää Virpi,Pekkola Sanna,Ukko Juhani

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,General Business, Management and Accounting

Reference47 articles.

1. An investigation on PMS attributes in service organisations in Malaysia

2. The effect of service process type, business strategy and life cycle stage on bureaucratic MCS in service organizations

3. Health Care

4. Managing through measures: a study of impact on performance

5. Designing, implementing and updating performance measurement systems

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