Customers and the NHS-Reference-Cited by-同舟云学术

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Customers and the NHS

Published:1991-03 Issue:3 Volume:4 Page:
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Sage Geoffrey C.

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference7 articles.

1. Consumerism in Health Care: beyond the supermarket model

2. Bradshaw, J. "The Concept of Social Need", New Society, 30March 1972, pp.640-643.

Cited by 6 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters;Journal of Service Management;2011-08-09

2. Quality evaluation in health care services based on customer‐provider relationships;International Journal of Health Care Quality Assurance;2005-10-01

3. THE QUALITY SURVEY ON MEDICAL SERVICE BY USING KANO TWO-DIMENTIONAL MODEL;Journal of the Chinese Institute of Industrial Engineers;2001-01

4. The role of expectations in the perception of health care quality: developing a conceptual model;International Journal of Health Care Quality Assurance;1997-06-01

5. Service quality in hospital care: the development of an in‐patient questionnaire;International Journal of Health Care Quality Assurance;1995-06

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