1. 1. HMSO,
The Patient’s Charter – What Users Think 1992, HMSO,
Scotland, 1992.
2. 2. Ayrshire and Arran Health Board,
Ayrshire and Arran Health Board:
Survey of Hospital Patients 1993, Peter Gibson Associates, 1993.
3. 4. BMA,
General Medical Services Committee Annual Report 1993, British
Medical Association, 1993.