Benchmarking in the UK National Health Service-Reference-Cited by-同舟云学术

Benchmarking in the UK National Health Service

Published:1996-04-01 Issue:2 Volume:9 Page:9-14
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:

Author:

Bullivant John R.N.

Abstract

Traces the development of benchmarking in a number of UK National Health Service trusts, highlighting practical processes and the benefits of benchmarking but also identifying common pitfalls and ways of handling them when they arise or, better still, anticipating them. Several examples of successful benchmarking initiatives are given, emphasizing the advantages of using a systematic benchmarking approach, using benchmarking clubs and the need to develop ad hoc performance measures. Concludes by emphasizing the need for a new commitment to continuous improvement by senior managers to avoid the failures of previous drives for improvement.

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference11 articles.

1. 1Coopers & Lybrand and CBI National Manufacturing Council, Survey of Benchmarking in the UK, 1993.

2. 2The Business, BBC, 22 June 1995.

3. 3McClean, Jones and McCarthy, “When will the penny drop ‐ the state of benchmarking in the NHS”, July 1995..

4. 4Benchmarking Reference Centre, Introduction to Process Mapping, 1994.

5. 5Benchmarking Reference Centre, Benchmarking Visits: A Good Practice Guide, 1992.

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