The impact of migrant workers’ inclusion on subjective well-being, organizational identification, and organizational citizenship behavior

Abstract

Purpose Building on the social exchange theory, this study aims to investigate the impact of perceived workgroup inclusion on migrant subjective well-being, organization identification and organizational citizenship behavior (OCB). Design/methodology/approach Structural equation modeling was applied to 440 surveyed migrant workers in Macau’s tourism and hospitality industry. Findings Perceived workgroup inclusion has a positive influence on migrant workers’ subjective well-being and organizational identification, which both in turn positively affect their OCBs. Originality/value Based on the social exchange theory, this study formulates a model that explains how migrant workers' inclusion impacts their well-being, identification and organizational behaviors. It provides theoretical and practical insights into how migrant workers’ inclusion could serve as a talent management strategy that promotes OCBs.