1. Baker, R. and Streathfield, J. (1995), “What type of general practice do patients prefer? Exploration of practice characteristics influencing patient satisfaction”, Br. J. Gen. Pract., Vol. 45, pp. 654‐9.
2. Bowie, P., McKay, J. and Lough, M. (2003), “Peer assessment of significant event analyses: being a trainer confers an advantage”, Education for Primary Care, Vol. 14 No. 3, pp. 338‐44.
3. Campbell, S.M., Sheaff, R., Sibbald, B., Marshall, M.N., Pickard, S., Gask, L., Halliwell, S., Roger, A. and Roland, M.O. (2002), “Implementing clinical governance in English primary care groups/trusts: reconciling quality improvement and quality assurance”, Quality & Safety in Health Care, Vol. 11, pp. 9‐14.
4. Cohen, M.R. (2000), “Why error‐reporting systems should remain voluntary – they provide better information for reducing errors”, British Medical Journal, Vol. 319, pp. 136‐7.
5. Department of Health (2000), “An organisation with a memory”, Report of an expert group on learning from adverse events in the NHS chaired by the Chief Medical Officer, Department of Health, London.