Reconceptualization of the usefulness of a system as a multidimensional construct geared towards supporting tasks

Abstract

PurposeThe purpose of this paper is to develop a theory and provide empirical support for the re-conceptualization of usefulness as a multidimensional construct based on the technological roles of automation and computerization.Design/methodology/approachA non-experimental transverse design is followed. Data were gathered using a questionnaire. The participants were users of enterprise resource planning systems. The analysis technique used was the structural equation model.FindingsResults show that the proposed conceptualization has empirical grounding as well as sufficient predictive validity.Research limitations/implicationsThe empirical evaluation was developed using only one type of information system (IS).Originality/valueThis study expands on the existing literature by proposing and empirically evaluating a multidimensional conceptualization of usefulness to try to clarify how a system is useful and, once a greater granularity of usefulness is established, helping to improve the design and construction of information systems.