Assessment of facilities management process capability: a NHS facilities case study-Reference-Cited by-同舟云学术

Assessment of facilities management process capability: a NHS facilities case study

Published:2002-11-01 Issue:6 Volume:15 Page:277-288
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:

Author:

Amaratunga Dilanthi,Haigh Richard,Sarshar Marjan,Baldry David

Abstract

Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments – facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference15 articles.

1. Amaratunga, D. and Baldry, D. (2000), “Theory building in facilities management research: case study methodology”, paper presented at the Bizarre Fruit Postgraduate Conference, The University of Salford, pp. 107‐23.

2. Amaratunga, D., Sarshar, M. and Baldry, D. (2000), “Process improvement in facilities management: the SPICE FM approach”, in the Proceedings of the Conference on Providing Facilities Solutions to Business Challenges – Moving Towards Integrated Resource Management, CIB Working Commission W70 – Brisbane 2000, International Symposium, Queensland University of Technology, Brisbane, pp. 161‐70.

3. Construct IT (2001), Introduction to SPICE FM, The University of Salford, Salford.

4. Department of Health (2000a), NHS Plan, HMSO, London.

5. Department of Health (2000b), Controls Assurance: Guidelines for Implementing Controls Assurance in the NHS, HMSO, London.

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